Sometimes you have a question. Maybe you're unsure about the right size, would like to learn more about our materials, or need help with an order. Whatever it is, we're always happy to help.
We're human
At Knitido®, we believe that great customer service is just as important as a great product. That's why you won't be met with automated replies or endless waiting times. Every inquiry is handled by real people who know our products and take the time to help you.
Whether it's before or after your order, we're here for you.
How to Contact Us
You can reach us anytime by email at:
We'll respond as quickly as possible, usually during our customer service hours.
☎️ Phone
Prefer to speak with us directly?
Give us a call at:
+49 (0)30 6640 9300
If we're unavailable, simply leave us a message and we'll get back to you as soon as possible.
💬 Contact Form
You can also contact us conveniently via our contact form.
Whether you have a product question, need help with an order, or have a general inquiry, your message will go directly to our customer service team.
Customer Service Hours
Our customer service team is available Monday to Friday, from 9:00 a.m. to 3:00 p.m. (CET/CEST).
Outside these hours, you can always send us an email or use the contact form, and we'll get back to you as soon as possible.
Our Promise
We want you to feel well looked after from your very first visit to our shop until the moment you put on your new toe socks.
That's why we take the time to answer your questions and provide friendly, personal, and straightforward support—always with the goal of offering you the best possible service.
Have a question? We'd love to hear from you.
☎️ +49 (0)30 6640 9300