Last updated: April 15, 2026

Knitido® operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Knitido® is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another person or can be directly linked to you. Personal data does not include information that is collected anonymously or has been anonymized so that identification is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

• Contact data including name, postal address, billing address, delivery address, phone number, and email address.
• Financial data including credit, debit card, and financial account numbers, payment card information, account details, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
• Communications with us including information you provide when contacting customer support or otherwise communicating with us.
• Device information including device, browser, or network information, IP address, and other unique identifiers.
• Usage information including information about how you interact with the Services, such as when and how you browse or engage with them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you when you create an account, access or use the Services, communicate with us, or otherwise provide your data.
• Automatically through the Services from your device when you use our products or visit our website, including via cookies and similar technologies.
• From our service providers when they are engaged to enable certain technologies or process data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on your interaction with us, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services. We use your personal data to provide the Services, including fulfilling contracts, processing payments, fulfilling orders, storing preferences and items of interest, sending account-related notifications, managing your account, arranging shipping, handling returns and exchanges, enabling reviews, and creating a personalized shopping experience such as product recommendations.
• Marketing and advertising. We may use your personal data to send marketing communications via email, SMS, or mail, and to display advertisements based on your activity, including past purchases or items in your cart.
• Security and fraud prevention. We use your personal data to authenticate accounts, ensure secure transactions, detect and prevent fraud or malicious activity, and protect our Services.
• Communication with you. We use your data to provide customer support and respond to inquiries.
• Legal compliance. We use your data to comply with applicable laws and respond to legal requests or enforce our policies.

How do we share personal data?

We may share your personal data with third parties in the following situations:

• With Shopify and service providers that perform services on our behalf (e.g., payment processing, IT services, analytics, fulfillment, shipping).
• With marketing and business partners who provide advertising services and display targeted ads.
• When you request or consent to data sharing (e.g., for deliveries or integrations with third-party services).
• Within our corporate group or affiliates.
• In connection with business transactions such as mergers or insolvency, or to comply with legal obligations or protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal data to provide and improve the Services. Data may be transferred to Shopify and third parties in other countries. Shopify may also use data from your interactions with our shop and other merchants to provide advanced services and personalization. Shopify is responsible for processing in these contexts. For more information, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal data from minors under the legal age in your country.

Security and data retention

No security system is perfect, and we cannot guarantee absolute security. We retain personal data only as long as necessary for operational, legal, or business purposes.

Your rights and choices

Depending on your location, you may have rights such as access, deletion, correction, data portability, and the ability to manage communication preferences.

If you are located in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent where applicable.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.

Complaints

If you have concerns about our processing of your personal data, you may contact us or lodge a complaint with a data protection authority.

International transfers

Your personal data may be transferred, stored, and processed outside your country of residence. Where applicable, we rely on appropriate safeguards such as standard contractual clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have questions or wish to exercise your rights, you can contact us by phone, email at info@knitido.de, or by mail at Schönhauser Allee 51, Knitido Europe GmbH, 10437 Berlin, Germany. We are the data controller of your personal data.